Today’s emergency services organizations serve the public against a backdrop of complex events, increasing expectations, and evolving technology. With citizens using an expanding variety of channels and devices to communicate, organizations need to record, retrieve, and archive interactions on various channels, reconstruct complex incidents, and comply with emerging standards for digital emergency communications services (including Next-Generation 911) and public safety radio systems.

Interaction Recording

Digital transformation and the COVID-19 pandemic has accelerated the spread of digital communication. As a result, Public Safety Answering Points (PSAPs) and command centers need to capture, archive, manage and retrieve recordings across an expanding number of interaction channels and modalities.

Emergency response centers must also expedite the reconstruction of complex events– including those involving information captured across multiple channels.

Verint Recording for Public Safety is a multichannel recording and archiving solution designed for emergency response, public safety, and control room operations.

Discover a full-time, multichannel recording and archiving solution designed for PSAPs

Verint Recording for Public Safety is a powerful solution for capturing 911, radio, video, and text communications across multiple channels, including PBX, VoIP, radio systems, chat, digital collaboration, email, mobile voice, SMS, and face-to-face — all on a single recorder. Designed for emergency response, public safety, and control room operations, the solution offers superior reliability, availability, and scalability in mission-critical environments. Along with its unified, easy-to-use functionality, the solution can help your organization enhance performance and respond more effectively to citizen needs.

Leverage reliable trunked radio integrations

Verint Recording for Public Safety interoperates with major trunked radio infrastructures, such as Motorola ASTRO R7.x P25, as well as the P25IP and Harris OpenSky infrastructure.

The call recording solution provides public safety users worldwide with efficient, reliable recording, storage, management, and playback of radio transmissions.