Public Safety VOICE COMMUNICATION RECORDING
Today’s emergency dispatch facilities, 911 centers, and other public safety organizations need robust, reliable solutions for recording and retrieving interactions across a wide range of communications channels. In addition, they need to evaluate call taker and dispatcher performance to provide coaching and training— particularly as new systems, processes and requirements evolve from NG9-1-1.
Our digital multimedia recording, retrieval, and quality assurance solutions are designed to enhance the performance of emergency response, public safety and control room operations. Capture Technologies offers superior reliability solutions in mission-critical environments, along with flexible, easy-to-use functionality that can help agencies, departments and organizations meet the demands of NG9-1-1 by:
Capturing audio, video, text, screen data, telematics, photos and related data, such as telephone numbers and locations, from a variety of sources.
Hosted and on-prem integrations with cloud CPE-providers such as NGA911 and more
Live monitoring of Public Safety Answering Point’s (PSAP’s) interactions to help ensure adherence to policies and procedures.
Reconstructing incident scenarios to understand the chain of events.
Protecting captured interactions from unauthorized access and tampering.
Evaluating and enhancing call taker, dispatcher, and manager performance at PSAPs.
Documenting and reporting results efficiently
Whether it be recording calls for training purposes, interviews, healthcare or public safety, it’s crucial that you trust the system being utilized. The employee and person contacting, or being contacted, depend on such technology to ensure overall safety, justice, and education. Capture Technologies provides their clients with the best voice logging solutions so that you can rest assured that your conversations are being recorded and stored properly.
investigation/Interview recording
INTERVIEW RECORDING ROOMS MADE SIMPLE
As courts, district attorneys, and individual law enforcement agencies started utilizing recorded interviews, the news started to spread about the value of recording interviews in their entirety. With more states requiring interview recording for crimes committed, there is a growing acceptance of—and demand for—interview recording throughout the law enforcement community.
CaseCracker Onyx is thoughtfully designed for forward-thinking organizations that require professional interview recordings. Unlike many solutions on the market, Cardinal Peak Technologies has successfully achieved the delicate balance between an easy-to-use interface and a secure, reliable system that delivers quality high-definition audio and video recordings.
BUILT WITH SECURITY, QUALITY, AND RELIABILITY IN MIND
Federal Agencies
Law Enforcment
Child Advocacy Centers
Hospitals
Higher Education
Unlike other interview room recording systems, CaseCracker Onyx is supported by a small team that is dedicated to customizing the system to your department’s individual needs.
Contact CenterS
Capture Technologies offer the industry’s leading interaction recording tool which has robust functionality for contact centers of all types and sizes. Available through a completely modular delivery model with the ability to integrate with a wide-variety of telephony platforms, our solutions are ready-made to pay immediate dividends for your operation.
While many different businesses today are using several different types of software to connect contact centers, our workforce optimization products can help you to get the job done, through just one source. With workforce optimization, you’ll be able to share information with your co-workers so you can more effectively assist your customers. Your customers are sure to appreciate the improved customer service that they receive.
The Benefits:
Workforce Management
Compliance Recording
Measure and document how calls are handled
Help train and coach new staff and employees
Metrics and analytics sharing
Coaching
eLearning
Healthcare
Recording calls in a hospital, or healthcare related call center, requires adherence to a multitude of regulations including HIPPA and MIPPA, as well as PCI-DSS, in centers that are required to conduct financial transactions. Healthcare organizations need robust, reliable solutions for recording and retrieving interactions across a wide range of communications channels. In addition, they need to evaluate call taker and dispatcher performance to provide coaching and training.
Our digital multimedia recording, retrieval, and quality assurance solutions are designed to enhance the performance of customer service, emergency response and contact center operations. Capture Technologies offers reliable solutions in healthcare environments, along with flexible, easy-to-use functionality that can help agencies, departments and organizations.
Monitor call and contact center quality and performance
Obtain an overview of customer interactions and trends to assist with decision-making
Gain insight into what customers think of your company, products and services
Identify employee training and coaching needs to improve confidence and skills, and reduce agent churn
Assess agent performance through audio and screen recording
Ensure employees adhere to and comply with regulations, policies and procedures
Resolve disputes by investigating complaints and fraud
Avoid regulatory punishment by protecting card payments details through PCI suppression
Contact us about what might be best for your particular industry today!