Customer Engagement Solutions No Longer Out of Reach for SMBs

As a rule of thumb, once a contact center grows beyond 30-50 agents, it is extremely difficult to consistently deliver high-quality service based only on management observations, experience and instincts. Automation is required for quality monitoring, workforce planning, and performance management.

Besides the difficulty of manually managing even a modestly sized contact center, there are other important reasons why small-to-medium-size businesses should invest in state-of-the-art customer engagement technology.

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