You need to make a doctor’s appointment or follow up on a previous visit so you pick up the phone and make a call. Ring, ring. You have a billing question, want to check the status of a loved one, inquire about the pharmacy hours etc. and phone calls are made and thus begins the cacophony of ringing phones and hold music.
With call volume increasing exponentially, the must-have business phone system for hospitals is VoIP based, allowing them to take their communications to the next level. In addition to cost savings, using a VoIP phone solution allows hospitals to increase efficiency in dealing with the variety of different calls and the ease with which the system installs over existing computer networks.
A recent article in Global Healthcare highlights 5 ways hospitals can benefit financially from a VoIP solution. While saving money always takes center stage, the flexibility that internet-based phone service provides is the real hidden benefit for facilities balancing patient registration with emergency calls and billing questions.
One company that is at the forefront of VoIP business solutions is AltiGen, which utilizes its MaxCommunications Server (MaxCS) VoIP phone system as part of a larger solution, the leading all-software IP PBX and Contact Center, which has been deployed in over 10,000 systems in more than 20 countries.
Capture Technologies partners with AltiGen to find an appropriate VoIP solution for its customers, realizing that the solution is not simply “plug and play”. The solution is dynamic and ongoing, featuring product installation, operator training, and 24-7 technical support.
One of the biggest benefits for hospitals switching to VoIP for business is the ability for on-the-go hospital staff to retrieve critical calls, messages, emails, and documents wherever they may be. Clinicians, technicians, doctors and nurses are rarely ever in the same location for more than a few minutes at a time and the VoIP phone solution makes it possible for them to take their communications with them.
Dohmen Life Science (formerly MedComm) uses a VoIP solution from Capture Technologies to greatly improve its workflow. Having calls routed quickly and correctly allows particular pharmacists to seamlessly respond to patients requests and needs.
The VoIP phone solution is especially helpful for these types of business because of its scalability. Additional lines can be easily added and subtracted depending on the growth of the business and because it “lives” in the cloud, it is easily transferred to the new physical location of the business in a move.
It’s easy to see why more and more businesses in the medical field are making the move to VoIP based phone systems.