Social media sites can be addicting. However, they can slow down productivity for some employees. That’s why employers are choosing Verint’s Impact 360 Recording software to keep an extra eye on employee internet use. With Impact 360, employers can ensure that productivity remains high.
One company that chose Impact 360 gave their employees fair warning, before implementing the software. The Australian Tax Office (ATO) even warned their workers that they should not be using devices on the corporate Wi-Fi network. If employees chose to, they could expect to be followed by their employers.
According to The Sydney Morning Herald and ITPro, ATO uses Impact 360 Recording software to grab specific images of an employee’s online activity. They deployed the software at a Genesys call center system that is used by 7,000 customer service staff members.
As social media continues to grow in popularity, company and call center policies will have to adapt to new standards. As companies like ATO have discovered, employee’s disproportional use of social media sites can have a negative effect in the workplace. As times continue to change, more companies may be implementing Verint’s Impact 360.
Verint’s Impact 360’s main purpose is to ensure that productivity is maintained in the workplace. Call centers use the software not only to keep tabs on their employees, but also make that employees stay sharp. Through recording, workforce optimization, quality monitoring and many more features, call centers can create the workforce that they need to accomplish their goals.
Contact Capture Technologies for more information on what Impact 360 can do for your contact center. We are dedicated to providing the latest technologies to ensure workforce productivity.
