Verint is a company that truly strives to improve the finance industry. Tomorrow, Verint will continue to help financial institutions by highlighting the enterprise workforce optimization (WFO) solution at the BAI Retail Delivery Conference. With new financial laws and issues, Verint’s solution is made to support financial institutions in facing these issues head on. By using the WFO solution, institutions can work towards better operating efficiency, regulatory compliance, customer satisfaction and overall revenue generation. With these types of solutions, the future for finance looks promising.
From October 9-11, vendors of all kinds will be attending the BAI Retail Delivery Conference in an effort to bring more attention to highly complex financial issues. Daily Finance reported that just a couple of new hurdles will need to be overcome in order for the industry to stay on task.
“Customer churn,” will be just one of the main issues that will be discussed. In today’s world, customers care more about quality of service, rather than price. Reportedly, customers care more about receiving quality advice from their financial institutions than fees and interest rates.
New staffing practices are also an issue, as today’s workforce has grown increasingly complex. Financial institutions are looking to improve on labor. This means that they need to work harder to utilize their workforces in different and creative ways. In order to receive a return on labor, financial institutions need to hire multi-skilled bankers and share their staff members with other branches.
These issues and much more will be addressed at the conference, with a main focus on redefining roles in the industry. Contact centers will learn about the different ways that they can change the overall customer experience. Not only that, but they’ll be given the tools to get the job done.
Verint will present how Impact 360 for Retail Financial Services can help them to achieve their goals. The solution helps these organizations to analyze their customer interactions with software that makes the experience more visible. It also helps institutions to save money in the long run by delivering sales that customers will come back for.