Without a doubt, the Affordable Care Act (ACA) presents new challenges for insurers. It presents a shift from an employer to a consumer focus for insurers. Now, insurers will focus mainly on the consumer, and those consumers are standing in line.
As 50 million people are looking to sign up for new healthcare plans, Verint offers a quiet to the noise. The Voice of the Member and Workforce Optimization from Verint can both work for insurers to address many challenges. Not only does it help with member communications, it is specifically designed to listen to consumer needs.
Quality Monitoring is yet another valuable feature for insurers. With this feature, insurers can evaluate effectiveness and better meet the needs of their members. Impact 360 Quality Monitoring is ideal for the healthcare environment, as it can support multiple sites.
Impact 360 Quality Monitoring also offers data storage, presentation options and scorecards for evaluations. Its interface is easy-to-use, easy to understand and easy to integrate into existing systems.
Overall, with Voice of the Member, Workforce Optimization and Quality Monitoring, Verint offers a unified solution that makes work easier for insurers. Call us to find out just how easy it can be. Capture Technologies is dedicated to offering you the solutions you need to save time and money.