Our Sales Representative, Marcus Mitchell, listened and noted the campus’ needs and then he took action. Mr. Mitchell strategized with us to resolve the problem immediately. He went above and beyond by bringing us a new printer, then he set it up and worked collectively with our IT team to resolve the matter. He also connected with a community partner when we were low on ribbon to help support the functionality and operation of our office. Mr. Mitchell was well informed and provided detailed information so that I made a better informed choice that would best serve our campus. Although, this might seem small, his assistance helped resolve an issue that affects student’s access to education.
Mr. Mitchell’s leadership and customer services skills are unique. He had a “nothing is impossible” attitude.