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Technology Solutions for Businesses

PSAP’s

NG911

The FCC and NG911

73 percent of 911 calls in California are made from cell phones. That’s why the FCC wants to be able to use Next Generation 911 (NG911) to be able to […]
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ng911

NENA Focuses on NG911 at ICE 8

The National Emergency Number Association (NENA) has recently held their latest event: ICE 8, which focused on the progress of Next Generation 911 (NG911). NICE Systems participated in the event, […]
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ng911

Making NG911 Easier

Congress now holds the power to make Next Generation 911 (NG911) deployments easier for Public Service Answering Points (PSAPs).  With the FCC’s latest recommendations, which support state upgrades, Congress can […]
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Call Recording

The Importance of Analytics

Call recording solutions capture so much information for PSAPs.  However, contact centers may be the ones who truly utilize every part of their solution, including analytics.  While contact centers have […]
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