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Technology Solutions for Businesses

Partnership with Carousel Industries

Public Safety offerings to assure an emergency responder’s ability to act quickly and effectively.

 

Carousel’s Public Safety Group’s mission is the design, implementation, and support of NG9-1-1 call processing solutions. These systems utilize advanced technologies that maximize reliability, call processing productivity, and investment protection. Carousel has provided system integration, monitoring, equipment service and support, for over 20 years and now, in addition to our independent offerings, Capture Technologies can provide Dispatch Recording & Airbus (VESTA) services to Carousel’s clients collectively. Together we also offer a wide range of managed services. Forward looking NG9-1-1 organizations increasingly demand this “single point of contact” support model.

Proactive Support Model

Next Generation 9-1-1 technology brings with it opportunities for a more effective approach to system support. Today’s systems have the inherent ability to self-monitor their health and report their condition on a constant basis. Carousel has invested in the tools, technology, and training needed to take full advantage of these advanced system capabilities. Carousel’s state-of-the-art Network Operations Center monitors system alerts and identifies and resolves emerging problems, usually before they impact the NG9-1-1 system users. Carousel utilizes this proactive problem prevention approach rather than waiting for a system failure to be reported before responding.