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Technology Solutions for Businesses

Healthcare Call Recording Solutions

Emergency Call Recording

Call Recording Solutions Designed to Exceed the Needs of Healthcare Professionals

Recording calls in a hospital or healthcare related call center requires adherence to a multitude of regulations including HIPPA and MIPPA as well as PCI-DSS in centers that are required to conduct financial transactions. Healthcare organizations need robust, reliable solutions for recording and retrieving interactions across a wide range of communications channels. In addition, they need to evaluate call taker and dispatcher performance to provide coaching and training.

Our digital multimedia recording, retrieval, and quality assurance solutions are designed to enhance the performance of customer service, emergency response and contact center operations. Capture Technologies offers reliable solutions in healthcare environments, along with flexible, easy-to-use functionality that can help agencies, departments and organizations.

Achieve greater performance and satisfaction

  • Monitor call and contact center quality and performance
  • Obtain an overview of customer interactions and trends to assist with decision-making
  • Gain insight into what customers think of your company, products and services
  • Identify employee training and coaching needs to improve confidence and skills, and reduce agent churn
  • Assess agent performance through audio and screen recording
  • Ensure employees adhere to and comply with regulations, policies and procedures
  • Resolve disputes by investigating complaints and fraud
  • Avoid regulatory punishment by protecting card payments details through PCI suppression

Workforce Optimization

Workforce ManagementWorkforce Optimization provides healthcare facilities with a variety of different tools to help you with your everyday tasks. These options are specifically designed for you to be able to improve your skills, contain your costs and reduce your chances of liability. Workforce Optimization handles all your healthcare needs in one concentrated area, so your day can run as smoothly as possible.

Features include: