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Technology Solutions for Businesses

Capture Interactions In A PSAP Environment

Public Safety CaptureEnhance Performance in Mission-Critical Environments

 

Today’s emergency dispatch facilities, 9-1-1 centers, and other public safety organizations need robust, reliable solutions for recording and retrieving interactions across a wide range of communications channels. In addition, they need to evaluate call taker and dispatcher performance to provide coaching and training— particularly as new systems, processes and requirements evolve from NG9-1-1.

Our digital multimedia recording, retrieval, and quality assurance solutions are designed to enhance the performance of emergency response, public safety and control room operations. Audiolog offers superior reliability in mission-critical environments, along with flexible, easy-to-use functionality that can help agencies, departments and organizations meet the demands of NG9-1-1 by:

  • Capturing audio, video, text, screen data, telematics, photos and related data, such as telephone numbers and locations, from a variety of sources.
  • Live monitoring of PSAP interactions to help ensure adherence to policies and procedures.
  • Reconstructing incident scenarios to understand the chain of events.
  • Protecting captured interactions from unauthorized access and tampering.
  • Evaluating and enhancing call taker, dispatcher, and manager performance at PSAPs.
  • Documenting and reporting results efficiently

Key Benefits

  • Public safety answering points (PSAPs) comply with best practices and government mandates
  • Capture and analyze audio, video, text, telematics, maps and other data
  • Access information by utilizing data integrations with other core technologies
  • Share components or complete solutions in multisite or multi-agency environments
  • Evaluate call taker/dispatcher performance
  • Web-enabled solution that is quick to deploy, easy to use and administer, and offers superior security, reliability and scalability