It’s true. Companies are saving money with unified communications. However, before going out to get the latest UC solution, it’s important to understand how it works, and how it can be effectively used for a return on investment. According to Network World, there are two easy steps to understanding how unified communications can be used to achieve savings and to improve overall productivity.
Companies that implement unified communications can save up to 75 percent on phone and equipment costs. One reason why unified communications is so successful is because it’s a strategy-based solution. An effective solution will be able to show where the company is already successful, and where they may be ineffective.
Unified communications solutions provide a snapshot of all business communications. With this strategic tool, users are able to see call usage, conferencing and messaging. Reports can be produced to show these communications on an hourly, daily, weekly or monthly scale.
With this data, management is able to better optimize call handling, analyze customer patterns, more effectively schedule and plan, track meetings attended by employees, ensure adherence to compliance and so much more. This information can then be used to allocate and minimize overall costs.
Being able to analyze and assess is all part of the first step in understanding how companies can benefit from unified communications strategies. Companies that are currently using these solutions have reported that the management tool allows them to create a strategy based upon report data. By being able to see who is making calls and for how long, it allows users to manage their time more efficiently.
The second step in using unified communications successfully is to see how customer satisfaction and corporate culture can improve. Unified communications can help employees respond to customer needs in a different and more timely manner. Some companies report that before switching to unified communications, they had problems going paperless, and difficulty communicating quickly with customers and clients. With unified communications, response times improve, creating a better working atmosphere for employees, and a faster turn around for customers.
IT departments, customers, employees and CEOs agree that unified communications can save money, improve productivity and overall efficiency. That’s why Capture Technologies carries AltiGen unified communications products. Ask us about our mobility and contact center solutions that can help companies to achieve efficiency goals.