A full range of professional services that cover the entire product deployment & adoption lifecycle
Our expertise in assessment and planning, design, installation, integration, application and business consulting will provide you a seamless experience from the start all the way to being fully operational, and beyond. We will strive to deliver you the optimal value from projects of all sizes from Moves, Adds, and Changes to deployment of new solutions.
During this phase the Capture Technologies team engages with your internal team, IT and business representatives, and other stakeholders to finalize the solutions design, collectively review readiness documentation and confirm that hardware, cabling, network, and resources required for a successful outcome are available and in place to begin software installation. Complete detailed project plan.
Identify key members of the Capture Technologies team and from within your organization, define roles and responsibilities, establish communications protocols and expectations. Establish project phases, align priorities, and create skeleton project plan for your approval and go-ahead.
We’ll get started by examining your business and technical requirements, defining criteria for project success, and identifying risks. As part of this activity, the Capture Technologies team may outline an overall implementation strategy to define expectations. We’ll finalize the statement of work, define hardware requirements, and create a high-level solution design.
This phase involves installing, configuring, integrating, and testing your solution. Installation is performed by one of our certified engineers and may be conducted remotely or on site. Our engineers will work with your internal team, end users (including system administrators), and IT representatives to provide the knowledge transfer required to operate your solution. Our roles based training approach will prepare individuals in your organization to confidently leverage the solution and be vested in the overall success.
Once the system has passed through all the required application validation tests successfully, documentation is prepared to assure we capture detailed configurations, integrations, customizations, etc. Now the system is ready to Go Live!
Professional Services Portfolio Includes
- Project Management
- Deployment of new, single and multi-site solutions
- Moves, adds and changes of existing equipment
- Consulting and deployment of advanced product solutions including:
- Compliance and selective Audio and Screen Recordings for call centers and public safety agencies
- Access Control Systems
- Video Surveillance & Security Systems
- ID Solutions including Photo ID, Embossing, Desktop Card Printers & One Card Campus Solutions
- VoIP Phone Systems
- ID & Healthcare Supplies and Accessories
- Customized Maintenance Agreements
- Phone support only
- Remote support only
- Software only
- Hardware only
- Help Desk
- Hosted Monitoring of installed systems
- Local factory trained technicians
- Hands-on or remote training on installed systems
- Cabling work