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Technology Solutions for Businesses

MaxSupervisor

MaxSupervisor

For effectively monitoring and coaching workgroups

The MaxSupervisor allows managers to oversee and manage their workgroups. With its capabilities managers can easily see statistics and effectively monitor workflow. Not only that, but with these capabilities, managers will now be better equipped to coach their workgroups directly.

Features include:

  • Supervisor coaching
  • Agent states viewing
  • Monitoring the queue
  • Select calls from the queue
  • Reroute calls
  • Force logins and logouts

Click here for a demo of MaxSupervisor. Contact us for more information!