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Technology Solutions for Businesses

Contact Centers

Audio & Screen Recording

Audio & Screen Recording

Innovative audio and screen recording platform for capturing, recording, storing and analyzing customer interactions The cornerstone of any WFO solution is reliable, flexible and scalable audio and screen recording. Capture Technologies offer […]
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Workforce Management

Workforce Optimization

Share information with co-workers through one easy to use call recording solution. Through a combination of metrics, analytics, coaching and learning, we can help to keep your staff organized and focused.
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Compliance Recording

Compliance Recording

Every security and compliance tool should be aimed at one objective and that is peace of mind Peace of mind that your sensitive information is protected and from stressful audits […]
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Speech Analytics

Make sure that your customers are heard Every business needs to hear the voice of their customers. With speech analytics, you can make sure that they’re heard. Speech analytics can […]
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Quality Assurance

Quality Management

Understanding the root causes of customer service issues as a quality assurance manager As you strive to optimize customer service, you need tools that are easy to use and can quickly provide the […]
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Workforce Management

Management made simple Use a software solution that makes scheduling and forecasting simple. Our workforce management solutions simplify complex tasks for call centers, so you can balance your workload with […]
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eLearning

Keep a sharp and informed staff Want to be able to train your employees without having to do an entire session? eLearning makes it possible for managers to train their […]
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Coaching

Make your staff as productive as possible Schedule, deliver and track with ease through coaching! Coaching solutions are fully integrated with quality monitoring to deliver you the evaluation scores that […]
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