Call recording can be a great way to improve the quality of your Oakland, CA business. See why we at Capture Technologies recommend implementing call recording in your business today!
What Is Call Recording?
For Oakland businesses that have not yet implemented call recording into their normal operating procedures, call recording is the process of consistently recording all phone or VoIP (voice-over-internet-protocol) transmissions to and from the organization. Call recording can be done with business-to-customer, business-to-business, or even employee-to-employee calls.
Call recording can involve a suite of different equipment and tools, like hardware, software, or even third-party service providers for call recording technology. How you use the call recording is up to your business; however, be aware of any local Oakland, CA call recording laws.
Call Recording Uses
Call recording in Oakland, CA can be used in a number of different ways to improve the quality and productivity in your business. See the examples below to get a few ideas on how you can get started with call recording.
Maintain Business Reputation
When you record calls, you’ll always have a copy of every conversation your business has, whether the call is incoming or outgoing. A voice recording of a conversation, inquiry, complaint, or interview will always be available, whereas written notes may be less reliable, especially in legal disputes.
While some employees may not look fondly upon call recording, this system can be used to implement positive, uplifting, and recognition-driven praises to employees who make good sales calls, offer great customer service, and more.
Locate Areas of Improvement
Once employees have gotten used to call recording procedures, they are likely to return to normal behavior that may have changed subconsciously as a result of knowing they are being recorded. You can go over the recordings and find any areas of improvement, both in terms of how the employees and your business operates.
Improve Customer Service
When you are recording your calls, employees will know that their interactions are being recorded anytime they are interacting with a customer. Whether the customer is complaining, providing feedback, or asking for help, employees will have a little extra motivation to perform well and have satisfactory results. These call recordings can be archived and categorized to improve business tactics and strategies based on the feedback your business is receiving.
Train or Monitor Employees
With call recording, you can expedite the training process, especially in businesses where employees will be making calls with other employees, businesses, or customers. With call recording, you’ll be able to quickly spot any potential problems during training and fix them before they become a habit. Having this information available is invaluable, as it will help ensure that employees are not going to be falling short on their duties and effectiveness in helping customers.
Are you looking for ways to improve your Oakland, CA business? Give us a call today to learn more about and set up call recording in your own company. There are many ways that call recording can improve the quality, productivity, security, and reputation of your business, so don’t hesitate to get in contact with Capture Technologies in Oakland, CA today!