The National Emergency Number Association (NENA) has recently held their latest event: ICE 8, which focused on the progress of Next Generation 911 (NG911). NICE Systems participated in the event, from November 4-8, where the company was able to confirm interoperability of their NG911 recording solutions. Now, NICE Systems has a wide array of i3 interfaces, and complete compatibility for logging IP-based NG911 communications. While testing NG911 was a main focus of the event, the main goal was to see where the technology may be lacking.
According to the Sacramento Bee, communications will include voice, video and text. ICE 8 focused on testing these communications, as well as interfaces for logging and recording. These capabilities would allow multimedia and call data to be sent directly to Public Safety Answering Points (PSAPs).
However, the event wasn’t necessarily put in place to ensure that NG911 features were working properly. Urgent Communications reported that in fact, the testing was put in place to find out what may be broken. Michael Smith, the chief technologist for DSS Corp. and chairman of the ICE 8 Committee said that essentially it was all about “exposing the warts” of NG911.
Another goal of the committee was to make sure that all the standards were up-to-date. The ICE 8 committee wanted to create a process that would generate feedback to not only result in better standards, but also to eliminate confusion.
NENA also wanted to demonstrate the differences between NG911 and E911. According to Roger Hixon, NENA’s technical services director, NG911 will provide better logging and recording capabilities. Hixon explained that E911 has limited logging and selective routing. NG911 was specifically designed to log each individual component within a PSAP system. While Hixon is pleased with NG911, he would like the technology to eventually be able to generate reports on demand.
Dozens of public safety service providers were able to attend and test NG911 features. NENA President Bernard Brown, ENP said that new capabilities would improve emergency responses for all citizens. Eric Hines, Vice President of NICE Security Group also attended, and commented on the importance of the event in general. Ultimately, the technology would give public safety agencies flexibility, and the opportunity to use a variety of NG911 solutions.
For all of your logging and recording needs, contact Capture Technologies. We are proud to be your local experts in recording and NG911 technologies.