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Technology Solutions for Businesses

MaxACD Cloud Contact Center


Complete Multi-Channel Cloud Contact Center for Office 365 & Skype for BusinessMaxACD Cloud

MaxACD enhances Skype for Business and Office 365 with cloud-based automated multimedia routing and queuing capabilities to address the Enterprise line of business requirements for internal or external customer requests.   Deployable in the AltiGen Cloud, customer cloud or datacenter, MaxACD provides a comprehensive, cost-effective and easy-to-manage solution that is ideal for internal departmental service/help desks or external customer facing service/technical support contact centers.

 


Native Skype

Native Skype for Business Contact Center

  • A complete Cloud Contact Center solution for Skype for Business
  • Includes Auto Attendant, Workgroup Routing & Multimedia Routing & Queueing, Call Recording & Reporting
  • Deployed as a Skype for Business trusted application
  • Native integration using Microsoft’s UCMA & UCWA APIs

 


Multimedia Routing and Queuing AppsBusiness-critical Multimedia Routing and Queuing Apps

  • Agent/Supervisor Desktop Clients
  • Real-time/Historical Reporting
  • Automated Call Recording
  • CRM Integration
  • Auto Attendant
  • Advanced Skills-based Routing
  • Web Chat Queuing

 

 


Flexible Deployment ModelsFlexible Deployment Models

Complete Managed Cloud

  • MaxACD and Skype for Business deployed and managed in the AltiGen Cloud

On Premises / Enterprise Cloud

  • MaxACD and Skype for Business deployed in your datacenter or private cloud

Hybrid Cloud

  • MaxACD in the AltiGen Cloud, Skype for Business in your datacenter/cloud

Complete Management and ControlComplete Management and Control

  • Real time monitoring
  • Comprehensive supervisory capabilities)
  • Integrated, multi-level web administration