default logo

Technology Solutions for Businesses

Managed Services


Managed ServicesRelieve your organization from high costs and staffing challenges with managed services

Our experienced team will keep your system running at its peak performance, delivering operational excellence. We will provide you the assurance you need, while significantly reducing your cost of ownership.

Software Version Control

Hot Fixes, Service Packs, and Dot releases through major version upgrades, Capture Technologies will engage in review and assessment of vendor release documentation, support staging and testing key functionalities before and after rollout.

Maintain Design and Configuration Changes

Capture Technologies will create and maintain a living document to track initial design, updates and changes taking away the unknown. Enabling effective diagnosis and troubleshooting of application outages and aide in planning future changes.​

Change Management

Capture Technologies expert resources work with your business users, internal IT organization, and software manufacturer in identifying possible impacts to operations and existing functionalities from recommended changes and updates. Planning through execution, we remain focused on maximizing uptime and minimizing impact to your operations. Achieve adherence to your existing change control processes and policies, or help establish industry best practices in change management.

System Maintenance

Operating System, Hardware, Databases, and 3rd party applications – there is much required to assure your critical business application is running at its optimal performance and preventing costly outages. Capture Technologies brings the expertise and best practices to light in performing these critical tasks on a regularly scheduled basis.

Maintain Design and Configuration Changes

Capture Technologies will create and maintain a living document to track initial design, updates and changes taking away the unknown. Enabling effective diagnosis and troubleshooting of application outages and aide in planning future changes.​

Contingency Planning and Execution

We are here to assist in planning and building strategies in mitigating the impact to your operations and possible financial risks when systems fail. Our experts will engage with your IT and business teams in designing, deploying and validating Business Continuity and Disaster Recovery solutions. Review and validate backup procedures and availability is part of this critical process. To assure success when the time comes, we will schedule and run scenario tests to continuously improve upon established processes and procedures.

Vendor Interaction Management

We will engage on your behalf with all vendors – telephony, software, hardware, network – helping eliminate unnecessary reiterations taxing your team and drive timely resolutions.

Executive Report

In partnership with your organization, we will establish an executive review process providing insight into categories of trouble tickets, identify possible hotspots and proactive measures to mitigate future risks. Capture Technologies will provide analytics on system and application uptime and help identify opportunities for continuous improvements.