Verint has just announced that their popular Impact 360 solution has gone mobile. With its new mobile capabilities, workforce optimization can be even easier through the use of an existing mobile application. Now, organizations can take advantage of the Impact 360 features they love through their mobile phones.
The new mobile solution includes Enterprise Feedback Management (EFM), employee scheduling and performance scorecards. Not only do these capabilities help organizations to gain feedback from their customers at any location, they also help organizations to manage their employees. Employees can also take advantage, with instant scheduling options.
Impact 360 Mobile allows users to be more productive. For both supervisors and employees, it provides instant feedback. Supervisors can now give their employees responses in a more timely manner, while employees can view their performance and scorecards from any location.
As more and more people are preferring mobile communications in both the workplace and at home, this solution helps to propel Verint’s Impact 360 into the future. This new advancement follows Verint’s recent mobile enhancement to EFM. Prior to this announcement, the company created mobile offline surveys that help to capture customer feedback. In combination, these new mobile features help organizations to truly hear the voice of the customer in an entirely new way.