It’s no secret that unified communications can make jobs easier and simpler for a variety of different markets. Now, the evidence is overwhelmingly in favor of the service for retailers. However, while other businesses have continued to jump on the unified communications bandwagon, retailers simply aren’t following the crowd.
According to Call Center Clinic, recent research suggests that 68.9% of retailers did not fully understand the benefits of unified communications. Other research also suggested that within the next two years, 80% of global businesses will look to implement the technology.
The truth is that unified communications simplifies the process for each industry, making work easier for employees, and especially IT departments. The Wall Street Journal agrees, stating that unified communications provides one simple system that can easily integrate calls, video conferencing, instant messaging, document sharing and more.
Unified communications through AltiGen Communications make it easy and affordable for SMBs of all kinds. AltiGen provides Microsoft Lync-based products, which are proving to cut down costs and simplify business. Alan Bourassa, CIO of a limo-based service estimated his savings to $210,000 per year after he switched from a more traditional phone system to Microsoft Lync.
However, Bourassa said that it’s not just the cost savings that keeps him using the service. Unified communications offers his business a more personalized service, allowing him to provide better service to his customers. It reduces the overall administrative complexity by allowing dispatchers to more easily switch to other phone calls, video chat or instant message with others.
Switching to a unified communications solution is becoming more and more contagious. SMBs and contact centers are realizing how valuable the service can truly be. Now, as the trend is starting to move forward with cloud-based unified communications solutions, it looks like unified communications will continue to make jobs easier for a variety of different companies.
For more information on unified communications, give Capture Technologies a call. We proudly partner with AltiGen Communications for all of your unified communications needs. We are dedicated to making communications simpler.