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Technology Solutions for Businesses

Benefit from Call Recording in Glendale, CA


As call recording becomes more prevalent in Glendale, CA, you might start to wonder if your business can benefit from this technology. Many companies will see advantages when they incorporate call recording into their practice. Here are just a few of the businesses that can benefit a great deal from call recording.

Call Centers 

There are multiple call centers that will see advantages for both the employees and customers when they use call recording in Glendale, CA. Call centers that sell goods or services can improve their customer support, prevent themselves from being liable when there is a misunderstanding, and allow the conversation to be reviewed between the customer and employees.

Also, when people know they are being recorded, they are more likely to be mindful of their words and pay closer attention to what is being said to them. While not all conversations get aggressive and angry, when they do, they can create big disruptions. Being able to go back and listen to the call in detail can clear up any discrepancies. This also allows employees and higher ups to go back and evaluate calls to promote quality assurance. 

Emergency Dispatch Centers

There are many emergency dispatch centers in Glendale, CA that can benefit from a call recording system. Take the time to make sure that your system is up to date and working efficiently. Whether you are in the business of home security, first response, or home health care, there are advantages to being able to go back and listen to the emergency calls that you have received.

We have many advanced call recording products that can record from multiple different areas, which will enhance your ability to offer public safety services. These call recording devices will also help you meet the demands of NG-911 and make you an even more efficient and effective PSAP in Glendale, CA.

Customer Service Divisions

While you may not need call recording for every segment of your business, when it comes to customer service, getting the call on record can help improve the standards of your employees, as well as protect them from unsatisfied callers with false claims. You can use these calls for training, as well as to ensure each employee is consistent in their methods of customer service.

Marketing Companies

You can get a lot of marketing data from call recording in Glendale, CA. It helps you understand what methods work for a specific demographic, as well as what isn’t working. When marketing companies take the time to listen to the response of people, they will have a better understanding of what the people are looking for when it comes being marketed to. You can also use the calls as examples for future employees to show them the difference between a good call and a bad one.

Let us know when you’re ready to incorporate call recording in your home or business, and our professional team will get the process started. Stop by the Capture Technologies Inc. location at 340 Arden Ave., Glendale, CA 91203, or give us a call at (818) 505-6800. Our friendly and knowledgeable staff will promptly assist you.

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