default logo

Technology Solutions for Businesses

FAQ


Questions

Answers

  • Q: Do you provide service for the equipment you sell.
    A: Yes, all of Capture Technologies’ equipment can be purchased with a service agreement. Our qualified service engineers will expediently address any equipment failures you have under such an agreement.

    Return to top

  • Q: Our company is seeking information on how to increase corporate security measures, can you help us with this?
    A: Capture Technologies, Inc. is a prime provider of corporate security solutions information. One of our sales team members would be happy to work with you to evaluate the many corporate security measures that your organization could implement. Please contact us for our free guide to Increasing Corporate Security Measures.

    Return to top

  • Q: What does a Photo ID System consist of?
    A: A Photo ID System has 3 components: Printer, Software, and Camera.

    Return to top

  • Q: How much does a Photo ID System cost?
    A: We offer many different options and levels of Photo ID Systems depending on your company’s needs. Please call 800-544-5050 Ext 150 and we will help you find the right solution.

    Return to top

  • Q: Where is your company located?
    A: Our main office is in Oakland, CA. We also have offices located in Sacramento, CA and Southern CA.

    Return to top

  • Q: How can I place a service call?
    A: It is simple. You may utilize the service call form on our web page, or you may call 800-544-5050 ext 302 and speak to our service coordinator. She will need the make, model, serial number and the problem with the machine. If you can have this information available at the time of call, the process can go much faster.

    Return to top

  • Q: Do your service engineers know how to work on my equipment?
    A: Our service engineers are factory trained for all the products we represent.

    Return to top

  • Q: Do you provide service agreements on the equipment you sell?
    A: Yes. We offer multi tier agreements. We offer help desk only service agreements to full field service agreement to in between agreements. Please call 800-544-5050 ext. 185 for more information.

    Return to top

  • Q: Do you offer any agreements for 24 hours day/7 days per week?
    A: Yes. Our normal agreement is for M-F 8-5. But we offer many different levels of response. We can modify our agreements to meet our customer’s needs. Please call 800-544-5050 ext. 185 for more information.

    Return to top

  • Q: I have a piece of equipment that is not on a service agreement. Can I put it on?
    A: Yes. There will be an inspection fee, and the customer is responsible to bring the equipment up to an agreement standard. Once that is done, we can provide you with multiple options for a service agreement.

    Return to top

  • Q: What if my equipment is too old?
    A: We have levels of agreements for all ages of equipment. We can modify them to meet your needs.

    Return to top

  • Q: How do I install my new equipment?
    A: If your equipment was sold with one of our installation packages, our project management team will help you prepare for the installation of your equipment. As soon as the site preparation phase is complete, our factory trained service engineers will install and test the entire system. Our service engineers and our customer support staff will train your staff on system operation.

    Return to top

  • Q: Who do I contact regarding the status of my equipment or project?
    A: When your equipment is ordered, a project manager will be assigned to your project. Your project manager will contact you to make arrangements for an installation date. All project status questions should be referred to your project manager.

    Return to top

  • Q: How long does it take to get an installation scheduled?
    A: Your installation will be scheduled as soon as your equipment is available and you are ready for installation.

    Return to top

  • Q: What does an installation consist of?
    A: Your project manager will provide you with a detailed scope of work that is customized for your equipment and/or project. The standard installation scope of work includes site preparation, setup and testing of equipment and software, and operator training.

    Return to top

  • Q: How long does an installation take?
    A: Once an installation is scheduled, our service engineers usually complete the scope of work in one business day.

    Return to top

  • Q: How do I get trained on my equipment?
    A: Our service engineers and customer support staff will train your staff on system operation after the equipment has been installed. Additional training is available upon request from the service department.

    Return to top

  • Q: What does a training session consist of?
    A: Each training session is customized for your equipment and users. Training sessions are available in many forms, including on-site (hands on) training, customized web-based training, and our monthly user group training sessions.

    Return to top