The biggest challenge facing companies who are looking to upgrade their voice recording system is what to do with the old calls they’re trying to keep.
Every company is faced with different needs and challenges as it pertains to call recording migration during a system change or upgrade. A good blog that helps outline which option may work for you appears here.
The first option is perhaps the most popular and it involves migrating your old calls to your new platform. The advantage is that all your old recordings are stored alongside the new call recordings on your new storage platform.
While it’s convenient and comforting to have all your recordings in one place, be it the Cloud or elsewhere, sometimes formats are incompatible, making it impossible to store in one location. This challenge leads you to one of the remaining two options.
The second option when dealing with your old calls is to leave them with the old, legacy platform. This maneuver usually involves supporting an old system or relying on possibly outdated software to sustain your old call library.
In the short term, this might be the easiest way to deal with your old calls but over the long term, system failure or hardware failures can lead to extra work hours being dedicated to trying to retrieve or rebuild your old call network.
This leads us to the third option when dealing with your old recorded calls and that is to partner with a third-party organization to manage and sustain your library of calls. This process would involve extracting your calls from their current network and transporting them to a new platform, often operated by an outside agency.
The upside when using this approach is the security that comes with having a company dedicated to keeping your recordings safe and up-to-date. The downside is incurring the extra expense that comes with having another company involved in storing your old recorded calls.
No matter which call migration approach you choose, having a plan for your aging recordings is an important step in the emerging technological revolution.
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