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Technology Solutions for Businesses

VoIP Solutions

Customer Engagement Solutions No Longer Out of Reach for SMBs

As a rule of thumb, once a contact center grows beyond 30-50 agents, it is extremely difficult to consistently deliver high-quality service based only on management observations, experience and instincts. Automation is required for quality monitoring, workforce planning, and performan
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Softwares and Services

The Cloud- Hosted, Hybrid, On-Prem, as a Service (aaS)

What does it all mean for your business? Business owners are presented with an increasingly broad set of business solutions, and decision-making, for technology and tech services. Understanding the basics […]
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Recorded calls

Dealing With Your Old Recorded Calls

The biggest challenge facing companies who are looking to upgrade their voice recording system is what to do with the old calls they’re trying to keep. Every company is faced […]
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over the cloud

HomeGuard Incorporated Selects AltiGen’s MaxCS Private Cloud

SAN JOSE, CA–(Marketwired – Nov 18, 2015) – AltiGen Communications, Inc. (OTCQX: ATGN), a leading provider of premise and cloud-based IP-PBX and Contact Center solutions, today announced that HomeGuard Incorporated […]
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SIP Trunk AltiGen

The ABC’s of SIP Trunking

In a world of acronyms, initials, and abbreviations, it’s critical to be up-to-speed on the basics of a number of different emerging technologies. Voice-over Internet Protocol (VoIP) phone systems are […]
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over the cloud

Dreams Come True For Businesses Using VoIP & the Cloud

As businesses seek to become untethered to traditional phone systems, the answer for many is a Voice over Internet Protocol (VoIP) cloud-based solution that allows them to take their operation […]
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VoIP

VoIP Changing the Business Phone System Landscape for Hospitals

You need to make a doctor’s appointment or follow up on a previous visit so you pick up the phone and make a call. Ring, ring. You have a billing […]
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Go Green with AltiGen

AltiGen is going green with their Go Green Hardware Trade-In program. For integration and migration, this program is for companies who are looking for a change. Existing customers may now […]
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Understanding Unified Communications

Experts are talking about the future of Unified Communications (UC) and how the market is changing in 2014. From VoIP to cloud communications, these technologies are evolving. However, both SMBs […]
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unified communication questions

Asking the Right Questions About Unified Communications

Which technology is right for voice? Which one is right for instant messaging? These questions are often asked before deploying the latest Unified Communications (UC) technology. However, while these questions […]
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