Call recording can be helpful for businesses for a variety of reasons. However, few business owners can imagine that a simple software can help their business with efficiency and data analysis. Several different options are available for call centers to not only record the information that they receive on a daily basis, but also to analyze, create reports, train employees, monitor and much more.
With each different type of software, call centers and PSAPs of all kinds can easily accomplish new tasks, while creating a more efficient workplace. With certain types of software, users are able to look at call patterns and data. This way, representatives can set better goals for themselves, and employers can look at the data to see how their employees are doing.
That’s only the beginning of what can be seen. According to Resource Nation, reports, reviews and training can all be a part of a call recording solution. Call reporting can include: time spent on calls, success rates of calls and workload distribution. Reports used in combination with reviews of calls can help users to pinpoint areas that need improvement, or where the best call strategy resides.
Call recording solutions can also help to create guidelines for training. Employers can use past calls as examples of how exactly they want calls to be taken and handled. This strategy not provides positive reinforcement for employee practices, but it also creates a more user friendly script for future employees.
Capture Technologies provides the leading products in call recording for public safety and call centers. We carry a wide variety of call recording software to ensure workplace efficiency. Our e-Learning feature allows employers to train their employees right from their desktops. With our workforce optimization, recording, e-Learning, monitoring, analytics and other features are included.
For public safety, we have even more options. In addition to workforce optimization, we also carry a recording product made specifically for interviews. CaseCracker allows public safety to record and share interviews with just one simple press of a button. Public safety officials can fast forward, rewind, or view frame-by-frame on either a portable or desktop version. Police departments love it for its ease-of-use.
Call us to find out more information on our call recording products. We are dedicated to making your jobs easier.