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Technology Solutions for Businesses

Customer Engagement Solutions No Longer Out of Reach for SMBs

As a rule of thumb, once a contact center grows beyond 30-50 agents, it is extremely difficult to consistently deliver high-quality service based only on management observations, experience and instincts. Automation is required for quality monitoring, workforce planning, and performan
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The curious case of a mistaken patient identity

Mistaken patient identities in the healthcare industry are nothing new- a lot of people have faced it, and it occurs almost every day in the US.
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