For public safety officials and call center employees, they know how much they will need the proper call recording equipment for the long haul. However, the public safety scope may be even wider than you might think. According to NICE, there are many different types of businesses that can use audio recording to better their business and keep the public protected.
In fact, audio recording can be most useful for emergency services, mass transportation, hospitals, correction facilities, colleges and universities. They use audio recording in order to be compliant with the law, to provide evidence and to improve their service overall.
All of these types of businesses will have choices too, as NICE offers a wide range of call recording products through Capture Technologies. Their easy-to-use products can have inputs for trunked radio, VoIP, wireless and wireline telephony.
However, the type of product you use will depend on what size your business is. For example, if you have a small facility, you’ll need to use NICE’s Mirra IV. This recorder comes equipped with 48 channels of mixed analog, digital, VoIP and many other options for communication. With the Mirra IV, you can be sure to capture the sound you need to catch the perpetrator.
In a medium sized facility, you’ll be looking for something that can cover a large area, while being able to record for long periods of time. The NiceCall Focus III can handle this type of job by covering 48 channels and 50,000 recording hours. It can also handle a variety of calls and will be able to record and play back calls over analog, digital telephony or radio.
In larger facilities, the NiceLog High Density Logger is your best bet. It can record 80,000 channel-hours and comes with a VoIP option as well. This is the largest capacity available for channels. With this product, you’ll even be able to instantly replay your recording. It’s also been proven to work well, as this product is now being used worldwide.
Let your call center have the quality products and services that it deserves. Contact Capture Technologies to find out more about call recording products!
