Which technology is right for voice? Which one is right for instant messaging? These questions are often asked before deploying the latest Unified Communications (UC) technology. However, while these questions are popular, they might not be the right ones ask. Before making the decision to use the latest UC solution, truly ask yourself, why should my organization use UC, and what goals will it allow my organization to reach?
According to Information Week, IT professionals tend to look at these four details when deciding on a UC solution:
- Technology Requirements
- Infrastructure Limitations
While all of these details are very important, these only help to reach short-term goals for any business or organization. Long-term goals tend to include improved collaboration and overall better customer satisfaction. By asking how UC can improve your business long-term, you are more likely to see the results that you’re looking for, including a return on investment.
To minimize your communications costs and improve customer satisfaction, try MaxCS Private Cloud. For new and existing customers, this new cloud-based VoIP PBX and Contact Center allows customers to reduce IT and lower costs. It comes equipped with the following features:
- Auto Attendant
- Automatic Call Distribution
- Meet-Me Conferencing
- Visual Voicemail
- PBX Mobility
- Graphical User/Admin Console
Ask yourself the right UC questions, and get all the right answers from Capture Technologies. We are dedicated to helping you find the right UC solution for your business. Call us to find out more about AltiGen’s MaxCS Private Cloud and our other communications solutions.